Last updated: 12 October 2026

Heritage Curtain Studio respects your privacy. This policy explains how we collect, use and protect your personal information when you visit our website, contact us or use our services.

1. Who We Are

The organisation responsible for your personal information is:

[Full legal name of the business], trading as Heritage Curtain Studio
Business address: [Business address]
Email: info@heritagecurtainstudio.co.uk
Website: https://heritagecurtainstudio.co.uk

2. Information We Collect

Depending on your enquiry or project, we may collect:

  • Your name, email address and telephone number.
  • Your postcode and property address.
  • Details of your enquiry, including window measurements, fabric preferences and photographs you provide.
  • Correspondence, quotations and order details.
  • Billing information and payment records where relevant.
  • Technical information collected through our website, such as your IP address and browser information.

We generally receive this information directly from you when you complete a form, email us, telephone us or discuss a project with us.

3. How and Why We Use Your Information

We use personal information to:

  • Respond to enquiries and prepare quotations.
  • Arrange consultations, measurements and fittings.
  • Process orders and provide our services.
  • Communicate about your project.
  • Maintain business and accounting records.
  • Protect our website and manage complaints or disputes.

If information is needed to prepare a quotation or fulfil an order, we may be unable to provide the requested service without it.

4. Our Lawful Bases

Depending on the purpose, we rely on:

Contract: To take steps at your request before entering into a contract, and to fulfil orders.

Legitimate interests: To manage enquiries, maintain customer relationships, protect our website and resolve disputes, where these interests do not override your rights.

Legal obligation: To maintain records and meet applicable legal requirements.

Consent: Where required for optional marketing communications or particular uses of cookies. You may withdraw your consent at any time.

5. Who May Receive Your Information

Where necessary, we may share relevant information with service providers who support our business, such as website hosting, email, payment processing, accounting, delivery or installation providers.

We limit the information shared to what is needed for the relevant purpose. We may also disclose information where required by law.

[Confirm the providers or categories used by the business and remove any that do not apply.]

6. How Long We Keep Information

We retain personal information only for as long as necessary for the purpose for which it was collected.

We consider whether an enquiry remains active, whether an order or aftercare matter is ongoing, and whether information is needed for accounting, legal obligations or resolving disputes.

[Insert the agreed retention periods for unsuccessful enquiries, customer project records and financial records.]

When information is no longer required, we delete it or dispose of it securely.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to support its operation and, where enabled, understand how visitors use it.

[Confirm which cookies, analytics tools and advertising technologies are active, their purposes and durations, and how visitors can manage their choices. Add a link to the Cookie Policy if applicable.]

8. International Transfers

[Confirm whether any hosting, email, analytics or other providers process personal information outside the UK. If so, describe the relevant transfer arrangements and safeguards, and how visitors can obtain more information.]

9. Keeping Your Information Secure

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss or misuse. Access is limited to those who need it for their work.

10. Your Rights

Depending on the circumstances, you may have the right to:

  • Request access to your personal information.
  • Ask us to correct inaccurate or incomplete information.
  • Request deletion of your information.
  • Ask us to restrict how we use it.
  • Request transfer of certain information.
  • Withdraw consent where processing relies on consent.

Your right to object: You may object to processing based on legitimate interests. You may also object to the use of your information for direct marketing at any time.

These rights are subject to applicable conditions and exemptions.

To make a request, email info@heritagecurtainstudio.co.uk.

11. Questions and Complaints

If you have a concern about how we handle your personal information, please contact us at info@heritagecurtainstudio.co.uk.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator:

https://ico.org.uk/make-a-complaint

12. Changes to This Policy

We may update this policy to reflect changes in our services or how we handle personal information. The latest version will be published on this page with an updated revision date.

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